Policy Update

Cancellation Policy

Cancellation Charges

  • Cancellation made 45 days prior or before departure - Advance amount will be charged.
  • Cancellation made 30 days prior or before departure - 35% of package price will be charged.
  • Cancellation made within 30-15 days to departure - 50% of package price will be charged.
  • Cancellation made within 15 days to Departure - 100% of package price will be charged.

Cancellation & Refund Policy

Refunds & Deductions

Refunds will be processed strictly in accordance with the applicable cancellation terms. The cancellation charges levied by Across Ocean Holidays are a combination of administrative fees, service costs, operational overheads, and advance payments made towards confirmed bookings. These charges are non-negotiable.

Confidentiality of Supplier Agreements:

The commercial agreements between Across Ocean Holidays and its third-party suppliers or service providers are confidential in nature. Clients shall not be entitled to request or review such documents, including but not limited to supplier invoices, booking receipts, or communication exchanges.

No Obligation for Justification:

Across Ocean Holidays is under no obligation to provide justification, explanation, or breakdown of forfeited amounts resulting from cancellations.

Airfare Cancellations:

Refunds pertaining to flight tickets are governed solely by the respective airline’s fare rules and cancellation policy.

Client Responsibility:

It is the responsibility of the client to review and understand the cancellation terms prior to confirming any booking. Proceeding with payment implies acceptance of these terms in full.

Flights

  • On cancelling flights marked as “Non-Refundable” on the final travel vouchers, customers will be eligible for a zero refund.
  • For Flights marked as “Refundable” on the final travel vouchers, customers will receive a refund as per the details mentioned under the “Cancellation Policy” section of the product and also in the final itinerary shared over the email.
  • The total refunds for flights may include components which vary as per the international exchange rates.
  • We will not be responsible for grounded/cancelled/delayed flights. Any cancellation requests for these flights will have to be placed with the respective airlines. Realization of refunds would be subject to processing by the respective airline carrier.
  • Customers are expected to reach the airport ahead of their boarding time (at least 2 hours prior to boarding time).
  • Details about baggage limitations (cabin and check-in) will be furnished as part of the final travel vouchers. Additional costs owing to breached baggage limits will have to be paid by the customer at the time of check-in.

Hotels

  • On cancelling hotels which have been marked as “Non-Refundable” on the final travel vouchers, the customer will be eligible for a zero refund.
  • For hotels which have been marked as “Refundable” on the final travel vouchers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.
  • The total refunds for hotels may include components which vary with international exchange rates.
  • Entertaining early check-in or late check-out requests is solely based on the discretion of the hotel..

Need Help?

Contact our support desk for clarification on charges or supplier rules before finalizing your cancellation.

acrossoceanholidays1@gmail.com+91 93407 61020

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